Who we are

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

Strategic Account Director (Eastern Region)

We are looking for a Strategic Account Director to join our team in the US Eastern. This person will be focused on Strategic and Large Enterprise Accounts in the Eastern North American market. This role is remote and is open to candidates in the following states only: LA, FL, GA, SC, NC, VA, WV, DC, MD, DE, NJ, PA, NY, CT, RI, MA, NH, VT, and ME.

About the Role

The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally.

This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within Key accounts and subsidiaries, creating opportunities within these accounts, and driving these opportunities to closure

Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests

Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success

You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts

The success of this role means working directly with CXO level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America

What you get to do

Prospect within assigned accounts to generate pipeline, create opportunities, and close deals

Consistently deliver license and recurring service revenue targets in your assigned portfolio

Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization

Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers

Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels

Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role

Proactively identify and resolve account success blockers that may arise

Expect up to 25 to 30% International Travel

What you bring to the table

Overall 6+ years of SaaS Enterprise Sales and/or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities

Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing complex sales cycles and opening doors

Value-based solution selling ability and understanding of ROI and cost/benefit analysis

Consistent track record of over achievement, exceeding quota, and high performance

Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer

Excellent communication, negotiations, and strategic thinking skills

Able to work independently and remotely from other members of your team

Ability to travel internationally as needed

You would be an excellent fit for our team if:

You are a self-motivated, high performer who can work with minimal oversight to get the job done

You’re a positive team player who knows how to plan and lead an account

You have a track record of success selling software and services to Cisco and quickly identifying how our solution fits into Cisco’s internal and external strategies.

You’re comfortable selling at a start-up company that is emerging in the market, and you are excited about putting your mark on something early

You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow

You are passionate about using your experience and expertise to inspire the team

What sets us apart from the rest

$140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads.

With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco

With YoY revenue growth of over 60% (despite COVID!), we have been recognized by SaaS Mag as the 17th fastest-growing SaaS company worldwide and 2nd fastest in India

Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space

Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights

“Hustle Mode ON” is something we live by.

Perks / Benefits

Mac shop, work with the newest technologies

Uncapped Incentive plans

Unlimited PTO policy

Medical, Dental, and Vision coverage

Team and company outings

Learning and Development benefits

Great culture! Great People! Glassdoor rating of 4.5 and 98% approval rate of the executive team

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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